At Future Star India, we prioritize the quality of our products and strive for customer satisfaction. We offer a return period of up to 15 days for eligible items.

Eligibility Criteria:

Unused Products in Original Packaging: All products must be returned in their original condition and packaging.

Warranty Complaints: If a product does not meet its intended purpose, you may file a warranty complaint. Please note that we will not accept returns for products that have not been properly maintained. Our team will assess each case and determine the appropriate solution, which may include an exchange or refund.

How to Initiate a Return Request:

To return your online order, please follow these steps:

-Email us at futurestarindia@gmail.com with the subject line including your Order ID.-
-Provide a detailed explanation of the issue with the product.
-Attach a photo of the damaged product.
-Our team will confirm your return request within 48 hours.
-Pack the products securely for return.
-Pickup will be arranged within 10 business days.

Return Process:

-Pickup will be scheduled within 10 business days of initiating the return request. Please ensure that the products are packaged securely.
-If there are any discrepancies between the return request and the physical products during pickup, the pickup may be denied.
-If you encounter any issues during this process, please email us at futurestarindia@gmail.com.

Refund Process:

-Refunds will be initiated within 48 hours of the products being picked up or dropped off at the store. You will receive an email confirmation once the refund is initiated.
-Refunds will be processed within 5-7 business days via the original method of payment used for the order.
-If you encounter any issues during this process, please email us at futurestarindia@gmail.com.